NISEKO LIFT PASS
※Online Lift Tickets are non-refundable, non-replaceable and can not be canceled after payment.
※The Online Lift Pass will be activated when you pass the electronic ticket gate or when you get on the shuttle bus using your Online Lift Pass. Please note that the hours and days will start from that point.
Only one type of liftpass can be purchased on the card.
If you purchase more than one type of liftpass at the same time (including Grand Hirafu-Hanazono), the card will not work properly.
Please start using the first liftpass you purchased before purchasing the next one.
If you have an old Niseko Internet lift ticket card or a card purchased at the Grand Hirafu-Hanazono lift ticket online store, please refer to “RECHARGE YOUR ONLINE LIFT PASS”.
※If you experience any trouble with your online lift pass within Niseko United resorts, please contact the nearest lift ticket counter with your pass confirmation.
Chargeable cards
Cards purchased from the Niseko All Mountain Liftpass Online Shop
Cards purchased from the Grand Hirafu-Hanazono Liftpass Online Shop
Old Niseko Internet Lift Ticket cards
※ Charge function will only be available once you receive the pass from the machine after your first purchase. (as you need your key card number to charge passes to your key card)
※If you experience any trouble with your online lift pass within Niseko United resorts, please contact the nearest lift ticket counter with your pass confirmation.
On what kind of device can I purchase online lift passes? | Our online shop is designed and built for both desktop and smartphone users. |
Can I purchase my lift pass by telephone? | Unfortunately not. |
Can I purchase my pass online on the day I use it? | Yes. |
How do I purchase lift passes for my family using my account? | A.Please follow the steps in “Purchase Your First Online Lift Pass”. To purchase multiple lift passes using a single Niseko United account, first select all the lift passes you need and add them to your cart. Next, register your family as your new group members and assign them to each lift pass you purchase. Please note that online lift passes are not transferable. |
I have an old Niseko Internet Lift Ticket card. Can I use it as my keycard? | Yes, you can. Please follow the steps in “Recharge Your Online Lift Pass”.To recharge it online, you need to create a Niseko United account and enter your Niseko Internet Lift Ticket number. |
Do you accept any other payment method than credit cards? | Unfortunately, not. Our online shop accepts only credit cards. |
May I change or cancel my order after payment? | Unfortunately not. As all the online lift passes are non-refundable and non-replaceable after payment, please check the items and the terms and conditions carefully before purchasing. Cancellation of online lift pass is not accepted for any reason, including weather conditions. |
I am not very familiar with shopping online. Can I ask for some assistance? | For more detailed shopping instructions or inquiries about our online shop, please contact the customer service. Phone: +81 136 55 6068 (Open 9:00 – 17:00 Japan Local Time) Email: [email protected] |
An error occurred during my purchase process. What should I do? | If you experience any technical problems while shopping on our online shop, please contact the customer service. Phone: +81 136 55 6068 (Open 9:00 – 17:00 Japan Local Time) Email: [email protected] |
How are the hours counted for the 10-hr and 50-hr All Mountain Lift Pass? | Think of the 10-hr and 50-hr All Mountain Lift Pass as a series of 10 or 50 one-hour lift passes all in one card. For example, If you pass through the lift turnstile at 10:15 am, you can continue to pass through the lift turnstile as many times as you like until 11:15 on that hour. If you pass through the lift turntable at 11:16, the next hour will begin. And so on. |
How long is the 10-hr and 50-hr All Mountain Lift Pass valid for? | You can use the passes for the season in which they are purchased. They do not carry over to the next season. |
How can I tell how many hours I have left on my pass? | Every time you go through the lift turnstile, your remaining hours are indicated on the screen. Also, If you bring your pass to the lift ticket sales window, they can tell you how many hours are left. If you are not at the ski area, you can email or call the lift ticket office and we will tell you the remaining hours. You cannot tell how many hours are left online. |
If I purchase an All-Mountain Lift Pass online, how long until I can use the ticket to ride the lift? | Your lift pass will be usable 15 minutes after completing the purchase online. |
Is it possible to ride the shuttle for free if you have a valid 10-hr and 50-hr All Mountain Lift Pass with hours still on it? | If you still have hours remaining on your pass, you can ride the inter-area shuttle for free. The driver will check your card to see that it is valid. |
Can I ride the inter-area shuttle with the All-Mountain Day Lift Pass or Mulitple Day Lift Pass that I have purchased online? | When you purchase a lift pass purchased online, it is then issued to you when you show your QR code at the automated lift pass machine (beside the lift pass office.) You can ride the inter-area shuttle for free as long as your lift pass is valid. 1-day to 7-day lift passes will be used up every day from the first day of use. For 8-day to 12-day lift passes, you are allotted a number of rest days between use. Please refer to the amount of days the lift pass is valid when purchasing. (For example, you can use and 8-day All-Mountain lift pass during a period of 10 days, with two days of rest (not using the lift pass.) *When your hourly All-Mountain Lift Pass card has nothing left on it, you may re-charge the same card online. *The Online Lift Pass will be activated when you pass the electronic ticket gate or when you get on the shuttle bus using your Online Lift Pass. Please note that the hours and days will start from that point. |
※Please be sure to check before purchasing.
NISEKO UNITED (Chuo Bus Kanko Kaihatsu Co., Ltd., Niseko Village KK, Tokyu Resorts&Stay Co., Ltd., Nihon Harmony Resorts KK.) and RoomBoss Co.Ltd., (hereinafter referred to collectively as “We”) recognize the importance of protecting your personal information in order to maintain your trust. We have established the following policy, based on the Act on the Protection of Personal Information (hereinafter “Personal Informaiton Protection Act”) and other relevant laws and ordiences, and its officers and employees and committed to working together to protect your private information.
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